Hybels, Saundra. <br/><br/>
Communicating effectively / 
Saundra Hybels, Richard L. Weaver II. 
 - Eleventh edition. 
 - New York   Mcgraw Hill 
 - 500 
<br/><br/><label>ISBN: </label>9780073523873 (pbk. : acidfree paper) 
<br/><br/><label>Dewey Class. No.: </label>L 302  / HYB